Catalog search is one of the most important factor to the success of e-commerce sites and accurate and relevant results are critical to successful conversion. The following approach aims to reduce user frustration by presenting related products, when searched items are not available in catalog. The central hypothesis is that... read more →
Hopefully you've already had the chance to watch our Chatbot Charly video. If not, perhaps this here will fuel your curiosity... Take a look behind the scenes of the video shoot and hear our thoughts on the growing significance of conversational commerce and chatbots in general.
Charly makes shopping simpler by helping consumers on searching products, providing informations, and eventually on finalizing the checkout. Now, it assists customers after the purchase by accepting complains and creating customer tickets on their behalf. The provision of service to customer before, during and after the purchase is a fundamental... read more →
We're finally moving the SAP Hybris Labs prototype Chatbot Charly towards product integration through incubation program. Would Charly be a good asset to your business? Let us know what you think! Don't miss the "Behind the Scenes" video!
Traditionally, user interfaces are a series of screens and forms for exchanging informations with the user. Most of the applications start with a main screen from which users can navigate using breadcrumbs, menus, buttons like back and forward. This paradigm remained almost unaltered with the coming of hypertext where one... read more →
Contextual memory in conversational applications plays a central role in any type of interaction between the Chatbot and the user. It is the bidirectional transfer of information where interlocutors are aware of the relational, environmental, and cultural context of the exchange. I will show some examples on how a contextual... read more →
Keyword extraction from search queries is a fundamental aspect of conversational commerce. In this article I illustrate a simple but effective way to get relevant entities from user’s utterances and rank them against an unstructured product catalog and an ontology database. The primary purpose of a conversational application is to... read more →
Charly is evolving and from now, all business transactions are backed by Hybris Commerce. This is the first round of series of upcoming integrations between Facebook Messenger, one of the leading instant message applications, and the core operational system for order and inventory management, made by Hybris. The complete shopping... read more →
I worked recently in a small prototype that combines NLP analysis and semantic datasources for answering simple generic questions, by learning how to get the informations given a fairly small amount of question/answer pairs. (more…)