Edufy? What's that? Let me explain: we at Labs saw an opportunity to give learners back control regarding the how, when & what they do learn. Instead of learning new topics by reading plain old books we thought it is time to create a learning platform that covers all kinds... read more →
This proof of concept is the result of a design thinking workshop we held earlier this year for our customer "Swinkels Family Brewers" in corporation with our partner "Netconomy". It only took six weeks to develop an idea into a working prototype, ready just in time for Alex Atzbergerger's keynote... read more →
The International Conference on Machine Learning ICML took place this year in Europe, in the beautiful city of Stockholm from 10th to 15th of July. This is one of the two premiere conferences (within NIPS) on Artificial Intelligence research, and the numbers indicate the magnitude of the event: 612 accepted... read more →
Now, if this doesn't make you curious... The wait is nearly over! Our new video and prototype are just being polished. Visit us at dmexco to see Yo!AvatAR in action!
With our enhanced portfolio and resources, the SAP Customer Experience Labs & Innovation team is now able to provide Design Thinking (DT) workshops to customers. The first of our customer workshops, in this new setup, we performed with the Swinkels Family Brewers (aka Bavaria) in Lieshout, Netherlands, at the beginning... read more →
Catalog search is one of the most important factor to the success of e-commerce sites and accurate and relevant results are critical to successful conversion. The following approach aims to reduce user frustration by presenting related products, when searched items are not available in catalog. The central hypothesis is that... read more →
Ooops, did you notice? We've changed our name from SAP Hybris Labs to SAP Customer Experience Labs. But don't worry, that's the only thing here! Well...apart from our URL...obviously, that'll be adapted too... One thing after the other! Important for you is just that we'll continue to do the same... read more →
Charly makes shopping simpler by helping consumers on searching products, providing informations, and eventually on finalizing the checkout. Now, it assists customers after the purchase by accepting complains and creating customer tickets on their behalf. The provision of service to customer before, during and after the purchase is a fundamental... read more →